Arturo Mendoza | Agile Program & Product Manager

About Me

Bridging Business Goals and Tech Delivery to Drive Real Outcomes

Tech-driven Program/Product Manager with 23+ years driving Agile delivery and digital transformation across fintech, enterprise, and consulting environments.

Skilled at turning complex business needs into scalable software solutions. Strong at bridging strategy and execution, enabling fast delivery through modern frameworks, data-driven decisions, and collaborative leadership across Mexico, USA, and Latin America.

Agile & SAFe Delivery

PMO Leadership

Product Management

Digital Transformation

Cross-functional Leadership

Process Optimization

Languages

Spanish Native

English Professional

Key Organizations

IBM

Citi Banamex

HSBC

Huawei

AT&T

Laureate

Education

MBA – Specialty in Finance

ITESM CDMX · Tecnológico de Monterrey

Computer Systems Management

UVM · Universidad del Valle de México

Academia

Professor of Systems Engineering

Universidad Iberoamericana (UIA)

Software Engineering · ERP · Project Management

10 years · 2000 – 2010

Connect

arturomendozatello

contacto@arturomt.com

WhatsApp · +52 56 67 59 11 50

Career Journey

Professional Timeline

23+ years across enterprise, banking, telecom, and consulting

Aug 2024 – Present Current

Technical Project Manager

B-Yond

USA (Remote)

Driving product delivery initiatives focused on telecom modernization and cloud-native architectures using Red Hat OpenShift
Coordinated architects, DevOps engineers, and development teams, reducing time-to-market by 60%
Significantly improved deployment frequency across the organization

OpenShiftTelecomAT&TCloud-NativeDevOps

Mar 2023 – Jul 2024

Product Manager / PMO Lead

Laureate Education

Mexico City

Directed PMO for the Real Estate division, designing KPI dashboards to track budget, scope, and schedule via Jira and Power BI
Worked closely with Legal, Product, Operations, and QA to improve delivery quality and operational readiness
Contributed to a 40% reduction in incident backlog

PMOPower BIJiraAgileEdTech

Sep 2021 – Mar 2023

Product Manager / Scrum Master

AgileThought

Mexico City / USA

Led implementation of PMO for Santander Bank in Mexico, managing a team of 15 Project Managers
Coordinated Agile delivery across insurance, credit recovery, and currency exchange initiatives
Acted as Program Scrum Master using Jira, Confluence, and Azure DevOps for Mexico and US engagements

SantanderPMOScrum MasterAzure DevOpsSAFe

Feb 2019 – Aug 2020 & Nov 2010 – Mar 2017

Delivery Program / Product Manager

IBM

Mexico City

Led cloud migration for Liverpool's e-commerce platform supporting 2M+ transactions, achieving +28% conversions and $4.5M incremental revenue
Contributed to AI chatbot optimization for Telcel, improving accuracy by 35% and generating $600K in savings
Implemented IBM Sterling OMS for major retail clients, achieving 19% improvement in cross-sell revenue

IBME-CommerceCloud MigrationAISterling OMS

1991 – 2019

Enterprise & Banking Leadership

HSBC · Huawei · IXE Bank · Citi Banamex

Mexico City

Agile leadership at HSBC supporting payments platform improvements and enterprise SAFe adoption
Regional PMO leadership at Huawei standardizing governance across 6 Latin American countries, increasing efficiency by 35%
Program leadership at IXE and Citi Banamex managing large-scale banking, BI, and transformation initiatives with $25M+ P&L

HSBCHuaweiSAFeCitiBankingLatAm PMO

2000 – 2010 · Concurrent

Professor of Systems Engineering

Universidad Iberoamericana (UIA)

Taught Software Engineering, ERP, Information Systems, and Project Management for 10 years while managing enterprise programs concurrently. Recognized for teaching excellence and participation in software engineering forums.

Impact

Key Achievements

Quantified outcomes delivered across programs and organizations

60%

Time-to-Market Reduction

B-Yond / AT&T Mexico

40%

Incident Backlog Reduction

Laureate Education

28%

Conversion Rate Increase

IBM / Liverpool

35%

Efficiency Improvement

Huawei LatAm PMO

$600K

AI Chatbot Cost Savings

IBM / Telcel

$4.5M

Incremental Revenue

IBM / Liverpool Cloud

Expertise

Skills Dashboard

Core competencies built across 23+ years of enterprise delivery

🎯

Program & Product

Program Management 95%

Product Management 94%

Product Owner 93%

Product Strategy & Roadmapping 92%

Stakeholder Management 95%

PMO Leadership 94%

⚙️

Delivery & Agile Tools

Jira & Confluence 95%

Scrum / Kanban / SAFe 94%

Azure DevOps 90%

Figma & Product Board 85%

Monday.com 88%

Agile Metrics & Reporting 92%

☁️

Cloud, Enterprise & Data

Azure (Project Environment) 90%

IBM Cloud 89%

AWS (Project Environment) 85%

Power BI & Tableau 90%

Business Intelligence 91%

Data Warehouse Projects 88%

Credentials

Certifications

Professional credentials and industry certifications

CSM

Scrum Master Certified

Scrum Alliance

CSPO

Scrum Product Owner Certified

Scrum Alliance

PMP

Project Management Professional

IBM Certification

ALPC

Agile Coach (in progress)

Agile Leadership

Cloud

Cloud Architecture

IBM Cloud

What People Say

Testimonials

"Arturo and I met several years ago. During that time, I was able to appreciate qualities such as being an honest, respectful, and persevering individual, as well as showing a proactive and committed attitude in the projects he undertakes. His responsible and reliable character, together with his willingness to learn and adapt, make him someone who can add value to any organization that offers him an opportunity. I am confident that Arturo will carry out his duties with seriousness, discipline, and enthusiasm, meeting the expectations assigned to him."

EG

Everardo Granados, PMP®, ITIL®

Cloud Lead Americas · Program Management & AI

"Tuve la oportunidad de trabajar con Arturo Mendoza durante la creación de la PMO de Real Estate en Laureate, proceso en el que fungió como líder en la creación y consolidación de la unidad de proyectos. Arturo destacó desde el inicio por su visión estratégica, capacidad de estructuración y enfoque orientado a resultados. Su liderazgo fue clave para diseñar e implementar una base sólida de gestión de proyectos, alineando procesos, prioridades y equipos hacia objetivos claros y medibles. Su profesionalismo, compromiso y capacidad para transformar ideas en estructuras operativas efectivas lo convierten en un líder altamente valioso para cualquier organización. Recomiendo ampliamente a Arturo por su liderazgo, su capacidad para desarrollar áreas estratégicas desde cero y su consistente orientación a la excelencia."

VR

Víctor Ramírez

PhD Candidate · Innovation & Complex Project Management

Contact

Let's Work Together

Available for senior TPM, delivery leadership, and consulting engagements.
Open to remote, hybrid, and on-site opportunities.

Email

contacto@arturomt.com

+52 56 67 59 11 50

arturomendozatello

Send an Email