Available for TPM & Delivery Leadership roles

Arturo
Mendoza

Agile Program & PMO Leader

Tech-driven Program Leader bridging business goals and tech delivery. Skilled at turning complex business needs into scalable software solutions across fintech, enterprise, and consulting environments.

Get In Touch LinkedIn View Experience
23+
Years Experience
10+
Organizations
$25M+
P&L Managed
6
LatAm Countries
About Me

Bridging Business Goals and Tech Delivery to Drive Real Outcomes

Tech-driven Program Leader with 23+ years driving Agile delivery and digital transformation across fintech, enterprise, and consulting environments.

Skilled at turning complex business needs into scalable software solutions. Strong at bridging strategy and execution, enabling fast delivery through modern frameworks, data-driven decisions, and collaborative leadership across Mexico, USA, and Latin America.

Agile & SAFe Delivery
PMO Leadership
Product Management
Digital Transformation
Cross-functional Leadership
Process Optimization

Languages

Spanish Native
English Professional

Key Organizations

IBM
Citi Banamex
HSBC
Huawei
AT&T
Laureate

Education

MBA – Specialty in Finance
ITESM CDMX · Tecnológico de Monterrey
Computer Systems Management
UVM · Universidad del Valle de México

Academia

Professor of Systems Engineering

Universidad Iberoamericana (UIA)

Software Engineering · ERP · Project Management

10 years · 2000 – 2010

Connect

arturomendozatello
contacto@arturomt.com
WhatsApp · +52 56 67 59 11 50
Career Journey

Professional Timeline

23+ years across enterprise, banking, telecom, and consulting

Aug 2024 – Present Current

Technical Project Manager

B-Yond

USA (Remote)
  • Led technical modernization of AT&T Mexico's legacy telecom platforms with container-based cloud-native architecture using Red Hat OpenShift
  • Coordinated architects, DevOps engineers, and development teams, reducing time-to-market by 60%
  • Significantly improved deployment frequency across the organization
OpenShiftTelecomAT&TCloud-NativeDevOps
Mar 2023 – Jul 2024

Product Owner / PMO Lead

Laureate Education

Mexico City
  • Directed PMO for the Real Estate division, designing KPI dashboards to track budget, scope, and schedule via Jira and Power BI
  • Worked closely with Legal, Product, Operations, and QA to improve delivery quality and operational readiness
  • Contributed to a 40% reduction in incident backlog
PMOPower BIJiraAgileEdTech
Sep 2021 – Mar 2023

Program Manager / Scrum Master

AgileThought

Mexico City / USA
  • Led implementation of PMO for Santander Bank in Mexico, managing a team of 15 Project Managers
  • Coordinated Agile delivery across insurance, credit recovery, and currency exchange initiatives
  • Acted as Program Scrum Master using Jira, Confluence, and Azure DevOps for Mexico and US engagements
SantanderPMOScrum MasterAzure DevOpsSAFe
Feb 2019 – Aug 2020 & Nov 2010 – Mar 2017

Delivery Program Manager / PMO

IBM

Mexico City
  • Led cloud migration for Liverpool's e-commerce platform supporting 2M+ transactions, achieving +28% conversions and $4.5M incremental revenue
  • Contributed to AI chatbot optimization for Telcel, improving accuracy by 35% and generating $600K in savings
  • Implemented IBM Sterling OMS for major retail clients, achieving 19% improvement in cross-sell revenue
IBME-CommerceCloud MigrationAISterling OMS
1991 – 2019

Enterprise & Banking Leadership

HSBC · Huawei · IXE Bank · Citi Banamex

Mexico City
  • Agile leadership at HSBC supporting payments platform improvements and enterprise SAFe adoption
  • Regional PMO leadership at Huawei standardizing governance across 6 Latin American countries, increasing efficiency by 35%
  • Program leadership at IXE and Citi Banamex managing large-scale banking, BI, and transformation initiatives with $25M+ P&L
HSBCHuaweiSAFeCitiBankingLatAm PMO
2000 – 2010 · Concurrent

Professor of Systems Engineering

Universidad Iberoamericana (UIA)

Taught Software Engineering, ERP, Information Systems, and Project Management for 10 years while managing enterprise programs concurrently. Recognized for teaching excellence and participation in software engineering forums.

Impact

Key Achievements

Quantified outcomes delivered across programs and organizations

60%
Time-to-Market Reduction
B-Yond / AT&T Mexico
40%
Incident Backlog Reduction
Laureate Education
28%
Conversion Rate Increase
IBM / Liverpool
35%
Efficiency Improvement
Huawei LatAm PMO
$600K
AI Chatbot Cost Savings
IBM / Telcel
$4.5M
Incremental Revenue
IBM / Liverpool Cloud
Expertise

Skills Dashboard

Core competencies built across 23+ years of enterprise delivery

🎯

Program & PMO

Program Management 95%
Agile Delivery 96%
PMO Leadership 94%
Stakeholder Management 95%
Strategic Planning & Portfolio 92%
Risk Management 91%
⚙️

Delivery & Agile Tools

Jira & Confluence 95%
SAFe Framework 93%
Scrum & Kanban 94%
Azure DevOps 90%
PMO Governance & Reporting 92%
KPI & Performance Management 91%
☁️

Cloud, Enterprise & Data

Azure (Project Environment) 90%
IBM Cloud 89%
AWS (Project Environment) 85%
Power BI & Tableau 90%
Business Intelligence 91%
Data Warehouse Projects 88%
Credentials

Certifications

Professional credentials and industry certifications

CSM
Scrum Master Certified
Scrum Alliance
CSPO
Scrum Product Owner Certified
Scrum Alliance
PMP
Project Management Professional
IBM Certification
ALPC
Agile Coach (in progress)
Agile Leadership
Cloud
Cloud Architecture
IBM Cloud
What People Say

Testimonials

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Contact

Let's Work Together

Available for senior TPM, delivery leadership, and consulting engagements.
Open to remote, hybrid, and on-site opportunities.

Email
contacto@arturomt.com
WhatsApp
+52 56 67 59 11 50
LinkedIn
arturomendozatello
Send an Email