Impact

Key Achievements

Quantified outcomes delivered across programs and organizations

60%
Time-to-Market Reduction
B-Yond / AT&T Mexico
40%
Incident Backlog Reduction
Laureate
28%
Conversion Rate Increase
IBM / Liverpool
$4.5M
Incremental Annual Revenue
IBM / Liverpool
35%
AI Chatbot Accuracy Improvement
IBM / Citi-Banamex
$600K
Annual Support Cost Savings
IBM / Citi-Banamex Chatbot
35%
Regional Execution Efficiency
Huawei LatAm PMO
19%
Product Cross-Sell Increase
IBM / Citi Banamex Analytics
$25M+
Annual P&L Managed
Citi Banamex